Legal

Terms & Conditions

Last updated: January 2025

1. Acceptance of Terms

By dropping off your device at J-Brok Gat-Jet or using our website, you agree to these terms. If you disagree with any part, please do not use our services.

2. Repair Services

  • All repairs begin with a free diagnosis. A quote will be provided before any repair work is started.
  • You must approve the quote before we proceed. Unapproved repairs will not be carried out.
  • We are not responsible for pre-existing damage, software issues, or data loss during hardware repair.
  • We strongly recommend backing up your data before any repair.

3. Warranty Policy

  • All repairs come with a 30-day warranty on the specific part/service performed.
  • Warranty is void if the device is tampered with by another technician after our repair.
  • Physical damage, water damage after repair, or misuse are not covered under warranty.
  • Warranty covers the same issue only — not unrelated problems.

4. Payment

  • Payment is due upon collection of the repaired device.
  • A deposit may be required for expensive parts or high-priority repairs.
  • We accept cash (XAF), MTN Mobile Money, and Orange Money.

5. Uncollected Devices

Devices not collected within 60 days of notification will be subject to a storage fee. After 90 days, uncollected devices may be disposed of or used for parts. We will make reasonable attempts to contact you before this happens.

6. FRP / Account Unlock Services

We only perform FRP (Factory Reset Protection) bypass, Apple ID removal, or account unlock services where the customer can provide proof of ownership. We do not assist with theft, fraud, or unauthorized access to devices.

7. Privacy

Customer information collected during the repair process is used solely to manage repairs and communicate with you. We do not sell or share your personal data with third parties. Repair photos may be used for internal quality control.

8. Limitation of Liability

J-Brok Gat-Jet is not liable for data loss, software corruption, or any indirect damages arising from repair services, beyond the cost of the repair itself.

9. Changes to Terms

We reserve the right to update these terms at any time. Updated terms will be posted on this page. Continued use of our services constitutes acceptance of the updated terms.

10. Contact

For any questions about these terms, contact us via the Contact page or WhatsApp.